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FAQs

Products

Are all of your products organic?

No. We offer products that are organic, Fair Trade certified, small batch produced, and/or give back. The majority of our brands are also female-owned.

 

How are your brands chosen?

We choose brands that we personally love or our clients have recommended to us.  We also look for brands on a mission to better our planet by creating higher quality products.

 

Do you offer product advice?

Sure! If you have questions or need advice on the right product, email us at info@rummandco.com. You can also check out our Product Tips page.

 

Shipping / Returns

When will my order ship?

All orders ship within 48 business hours after purchase (with the exception of federal holidays and inclement weather).

 

How do I start a return?

Please email us at returns@rummandco.com to receive a complimentary shipping label.

 

Where is my order?

If you have not received your order after 14 days, please email us at orders@rummandco.com

 

Do you ship internationally?

We currently only ship in the continental U.S.

 

 

Customer Service

I forgot my password.

On the login page, click "Forgot Password" to have a reset link emailed to you.

 

Please email us at info@rummandco.com with any questions or issues. We will respond within 24 hours.